Last updated: [02/04/2025]

1. Overview
If you’re not completely satisfied, you have 30 days from delivery date to return eligible items for a refund or exchange.

2. Eligibility

  • Item must be unused, in original packaging, with all tags.
  • Exclusions: perishable goods, personalized items, clearance/permanently discounted products.

3. How to Initiate a Return

  1. Email support@picksmart.ie with your order number and reason.
  2. We’ll send you a prepaid return label.
  3. Pack the item securely and ship within 7 days of receiving the label.

4. Refunds

  • Once we receive and inspect your return (within 5 business days), we’ll process your refund to the original payment method.
  • You’ll see funds in your account within 5–10 business days, depending on your bank.

5. Exchanges

  • To exchange, place a new order on our site. Once we receive your return, we’ll refund the original purchase.

6. Damaged or Defective Items

Report damaged/defective items within 7 days of delivery. We’ll arrange free replacement or full refund.