Last updated: [02/04/2025]

1. Introduction
PickSmart (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.picksmart.ie.

2. Information We Collect

  • Account Information: name, email, billing & shipping address, phone number.
  • Payment Data: transaction details (we never store full card numbers).
  • Usage Data: pages viewed, products clicked, time stamps, IP address, device type.
  • Marketing Data: your preferences and consents for newsletters and offers.

3. How We Use Your Data

  • Order Fulfillment: process and ship your orders, send confirmations and updates.
  • Customer Service: respond to inquiries, handle returns/refunds.
  • Personalization & Marketing: recommend products, send promotions (only if you opt in).
  • Legal & Security: detect fraud, comply with legal obligations, protect our rights.

4. Sharing & Disclosure
We share only as necessary to:

  • Logistics Partners: couriers for delivery.
  • Payment Processors: to complete transactions.
  • Service Providers: email platform, analytics.
  • Legal Authorities: if required by law.

We do not sell your personal data.

5. Your Rights
Under GDPR you have the right to:

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Withdraw consent (for marketing).
  • Lodge a complaint with a supervisory authority.

To exercise any right, contact us at: privacy@picksmart.ie

6. Data Retention
We retain personal data as long as needed for business and legal purposes (typically up to 5 years after last order).

7. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze site usage, and support marketing. You can manage cookie preferences via our cookie banner.

8. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top will reflect any changes.